Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beeliveskinMT@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beeliveskinMT@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beeliveskinND@gmail.com.
1. Shipping Policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking info once your order ships.
Delivery Methods & Estimated Times
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Standard Shipping (3–7 business days)
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Express Shipping (1–3 business days)
Shipping times may vary based on your location and selected method.
International Shipping
We currently do not ship internationally. Customs fees may apply.
Order Issues
Please contact us at beeliveskinMT@gmail.com if your order is delayed, lost, or arrives damaged.
2. Refund & Return Policy
Returns & Exchanges
You may request a return within 30 days of purchase for unused, unopened products. To be eligible, items must be in original packaging with proof of purchase.
Non-Returnable Items
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Opened or used skincare
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Final sale items
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Gift cards
How to Start a Return
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Email us at [beeliveskinMT@gmail.com] with your order number.
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We’ll provide a return address and instructions.
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Once received and inspected, we’ll issue a refund to your original payment method.
Refunds
Refunds are processed within 5–10 business days after return approval.
3. Privacy Policy
We value your privacy and are committed to protecting your personal information.
What We Collect
We may collect your name, email, shipping address, payment info, and browsing behavior on our site.
How We Use It
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To fulfill and manage orders
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To communicate with you (e.g., order updates, promotions)
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To improve your shopping experience
Data Protection
Your data is securely stored and processed. We never sell your personal information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beeliveskinMT@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beeliveskinND@gmail.com.
Third-Party Services
We may use trusted third-party tools (e.g., Shopify, payment processors) to operate our store.